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04 Aug 2015 - 03:53:55 pm

Reston family charged $5449 tip on $26 café tab at Lifetime Fitness - WJLA

They admitted it was human error and have got total responsibility. They Will informed her the particular server has been coming into his employee ID and the actual man entered it since the tip amount.

So she contacted 7 on Your Side.

After going pertaining to a tour in the facility, that they stopped by the gym's café. (WJLA) - Throughout April when Pallavi Srivastava and also the woman's husband were searching for any gym having a pool in the Reston location where they can teach their particular youthful son to swim, that they checked Lifetime Fitness near their own home.

Lifetime had an explanation, the girl says.. Your total became available to end up being able to $24.97 using tax of $1.50 and tip.

"When we mentioned ABC7 news is acquiring involved, that's when suddenly we get a call back again coming from this lady that says we can do it," the girl says.

But once they observed into your current market in the bank card company it noted the tip regarding $5,448.69. What?

Then came an additional contact through Lifetime Fitness telling the woman's they'd already closed the economic textbooks as well as couldn't method your refund.

Lifetime promised to always be able to right everything, but the next day these people referred for you to as back saying, "Sorry we gave an individual again an excessive quantity of money."

By that period she had fascination and also additional fees as well as the deadline had passed for you to dispute the bill with their credit card company.

Lifetime asked if she will be comfortable providing them back your bank card consequently they might recharge the complete quantity and then refund it again.

7 On Your Own Own Aspect contacted Lifetime's management. four several weeks later on the lady as well as your ex husband are usually still fighting to end up being able to have the cost cleared off his or her credit card bill.

RESTON, Va. That They ordered a pair of black bean burgers along with a chicken curry wrap. they say they've been working with just about all the family's credit card organization and are promising the full refund from the finish with the week.

They referred the woman's to end up being able to Lifetime's corporate offices

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